How do I sign up for Premier?

As a customer, there are multiple ways you can sign up for a Premier Membership. 

  1. As a signed in CTBids customer, select the Premier Membership header, then scroll to the bottom of the page when you will find the Join CTBids Premier button. You will then be redirected to the Subscription Summary page and check out.

  2. As a signed in CTBids customer, select the person icon or your profile picture next to your name in the upper right corner of the page.
    You will be redirected to your Personal Info tab and can select the Become a Premier Member tab in the navigation bar. From there you will see the Join CTBids Premier button again as well as a list of the Member Benefits.
    Clicking on this button will again redirect you to the Subscription Summary page where you can purchase your membership. 

I no longer want to be a Premier member, what steps do I need to take?

There is no way to automatically “cancel” your Premier membership. However, you can opt out of auto renewal in order to avoid the annual charge when your membership expires. Even after you opt-out of auto renewal, you will still have access to your Premier benefits until your subscription expires. Please note that you will not receive a refund of any sort if you decide to opt-out before your membership expires. To opt-out of your auto renewal, please follow the steps below:

  1. Make sure you are signed into your CTBids account

  2. Navigate to the Premier Account tab on the Navigation bar

  3. Select the Here button next to “Opt out/Cancel my annual Premier….”

  4. You will be redirect to a screen confirming your decision to opt-out

    Please note: the date that appears on this screen is dependent on the date that you originally signed up for premier. 

I want to use a different payment method for Premier than I do for bidding.

If you do not want to buy a membership with the same payment method/card that you use for bidding, please adjust your payment settings accordingly before buying a Premier membership. 

  1. Navigate to the Payment Methods screen

  2. Make sure the radio button is selected for the appropriate paymethod method

  3. To add a payment method, select the Add Payment Method button

I am a Premier member and I was suspended.

If you are a Premier member and you are suspended from one or a few locations, you will still have access to your Premier benefits but will not be able to place bids at those locations. If you are suspended sitewide, you will not be able to access your Premier member benefits until you are unsuspended.

Where can I view my Premier invoice?

  1. To find your Premier invoice, select the Premier Account tab in the Navigation bar.

  1. Select the Here link on “View my Invoice”

Will bidding change for me once I become a Premier Member?

As part of the Premier Member service, you will receive 12 DG (Delivery Guarantee) credits that will automatically be applied to the first 12 DG eligible items you win after signing up for a Premier membership. One credit will be applied per item. This means that you will receive the Delivery Guarantee service at no additional charge to you.The cost of these services are included in your Premier Membership fee (regular shipping and handling fees will still be charged per usual) and you will not be able to opt out of these services. Once you use up your 12 credits, you will have to manually opt-in and pay for the DG service. There are no other changes in the bidding processes for customers.

How do DG (Delivery Guarantee) credits work?

Every PM (Premier Member) will receive 12 DG credits when they sign up for a premier membership. One credit is used per (DG eligible) item/lot won. This means that the Delivery Guarantee service will be provided with each item/lot at no additional charge. Credits are also used consecutively, meaning the first 12 eligible items won will have a credit applied to each item. PMs do not get to opt-in or out of using credits. Once all 12 credits are used, PMs can manually opt-in or opt-out of the Delivery Guarantee product. When a bid is placed, a DG credit will be moved from Available status to Used status. If a PM does not win the item, or an invoice is voided, that credit will move from Used status back to Available status.

Where can I check how many DG credits I have left?

There are two ways to check your DG credit balance

Delivery Guarantee Tab

  1. Make sure you are signed into your CTBids account

  2. Click on your person icon located to the right of your name at the top of the screen

  3. Select My Premier Benefits in the left navigation bar

  4. Select the Delivery Guarantee tab 

  5. You will see the balance under the Delivery Guarantee Benefit header

Premier Account

  1. Make sure you are signed into your CTBids account

  2. Click on your person icon located to the right of your name at the top of the screen

  3. Select My Premier Benefits in the left navigation bar

  4. Select the Premier Account tab

  5. You will see the balance under the Delivery Guarantee header

Why can I not bid on items in the Auction Sneak Peek?

Items shown in the Auction Sneak Peek are a preview of upcoming sales- a feature non-Premier customers do not have access to. When you click on the Auction Sneak Peek tab and see the list of dates to the right of the auctions, you will notice some auctions have a gavel next to the date. This gavel means that the sale has gone live. Any date with no gavel next to it means the sale is not yet live. Please do not reach out to locations regarding items that are not live yet. These sales and items may still be in editing.