If a user has registered using their Apple ID and are having issues logging back in or deleted their previous account, they will need to ‘Stop Using Apple ID’ from their account, and re-register or sign in.

To Remove Apple ID from your Apple Device:

1. Go to Settings on your phone, and select where it has your name and Apple ID

2. Go to your Password & Security setting 

3. Select Apps Using Apple ID

4. Select the app CTBIDS 

5. Select Stop Using Apple ID